I had to deal with an upset purchaser this afternoon plus I almost lost my cool.
It’s legitimately the closest that I have ever come to screaming at a customer.
She was screaming in my face and calling me bad names. I don’t usually have shoppers that are mean or unhappy. That is 1 of the best perks of being the director at a medical marijuana shop. Most people coming to the medical marijuana shops are in a good mood. This purchaser was upset because he filled his entire prescription of medical marijuana 5 evenings earlier. She came back to the store plus wanted to buy more medical marijuana. One of the budtenders tried to tell him that he did not have authorization to buy any more medical marijuana. There is a state law plus he already bought the legal amount that he is allowed to have by state law. When the budtender would not change his mind. He then demanded to speak with the manager of the store. I came out of the office partway through the conversation. I heard some of the yelling and shouting. I politely asked the purchaser to calm down plus carefully explained how his medical marijuana prescription works plus the cutbacks. You can only buy so much of it, just savor any other controlled substance. I don’t make those rules or regulations. When he refused to listen, the security guard had to escort him out of the store. I don’t like to forcibly remove someone from the shop, even though he was starting to cause a scene.